Complete flexibility
Shift CapEx to OpEx to better manage budgets and quickly scale for needs as they happen. Enable remote and hybrid workers securely and on demand, with the added benefit of feature velocity, so your CX teams are equipped with the best technology—always.
Complete automation
Transform your contact center to maximize efficiency, while delivering experiences your customers will love. Gain the immediate benefits of AI, bots, and other automation tools that deliver faster response times, and help customers find solutions on their own. In turn, make agents' jobs easier, boost revenue, and grow customer loyalty.
Complete analytics
Get increased insight into the customer experience with analytics—business-centric analysis of contact center data. Detailed reporting of application performance includes call data, Voice User Interface elements, agent performance, SLAs, and more. Optimize efficiency and performance with everything from a mobile-accessible supervisor desktop to real-time metrics, reporting, and call monitoring. Drive more customer transactions to completion—faster—and attain higher customer satisfaction.
Complete integration
Combine industry-leading Genesys Cloud CX with Verizon IP Contact Center's (IPCC) global transport network for multichannel CX with single point of contact, and end-to-end SLAs on a single contract for maximized discounts.
Complete resilience
Improve business continuity and disaster recovery through modern security standards that offer protection from outages and breaches. Genesys' highly active cloud configuration is extremely resilient, and showcases real-time status in three availability zones.
Complete future-proofing
Modernize your contact center with a composable CX platform. In addition to a weekly set of feature releases, customize the platform they way you want it, and choose from a powerful set of voice, digital, AI, analytics, and workforce management capabilities. Optimize your solution with a rich set of open APIs, pre-built integrations, and the expansive AppFoundry® Marketplace. Using a cloud based platform with feature rich addons that continue to evolve provide the foundation for future-proofing solutions.